Gift Lounge Privacy Policy

1. Scope

This Privacy Policy applies to the Gift Lounge mobile app, including login, member account, ordering, points, coupons, bottle storage, QR code scanning, and customer support related features.

2. Information We Collect

2.1 Information you provide directly

Phone number and country code for sign-in and verification.
WhatsApp-related login session information when you choose WhatsApp login.
Profile information such as nickname, avatar, gender, and birthday if you choose to provide or update them.
Order-related information, redemption requests, room selection, and other service requests you submit through the app.
Communications or support information that you send to us.

2.2 Information generated when you use the app

Member account information such as member ID, membership status, points balance, coupons, order history, bottle storage records, and invite code.
Notification status and in-app interaction records needed to deliver app functionality.
Selected store information and preferences stored on your device.

2.3 Device and technical information

Basic device and app environment information such as device model, operating system, app version, and technical logs required for network requests, troubleshooting, and security.
Authentication tokens and session information stored locally on your device to keep you signed in.

2.4 Permissions and sensitive access

Camera: used for QR code scanning and, if you choose, taking a profile image.
Photos / media: used if you choose an image from your device for your avatar.
Location: may be used to help recommend or auto-select the nearest venue or store if you grant location permission.

3. Why We Use Information

To create, verify, and manage your account and login sessions.
To provide the app’s core functions, including browsing venues, ordering drinks or services, points redemption, coupons, bottle storage, and member features.
To process and fulfill your requests, including sharing necessary order details with participating venues or merchants.
To provide customer support, app notices, and service-related notifications.
To maintain platform security, prevent abuse, detect errors, and troubleshoot technical issues.
To remember your preferences, such as selected language and selected store.
To improve product performance and service quality based on operational and usage information.

4. How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

Partner venues or merchants: to process and fulfill orders, reservations, redemptions, or service requests.
Service providers: with providers that support hosting, infrastructure, file storage, SMS or WhatsApp verification, notifications, and operational support.
Legal compliance: if required by law, regulation, court order, or lawful government request.
Business protection: when necessary to protect our rights, users, property, systems, or to investigate fraud or security incidents.

5. Third-Party Services

Gift Lounge may rely on third-party technical service providers to deliver parts of the service, such as cloud hosting, media upload, messaging or verification channels, and venue operations support.

Based on the current version of the app, we do not intentionally use in-app advertising SDKs. If analytics, attribution, advertising, or additional third-party SDKs are added in a future version, this Privacy Policy will be updated accordingly.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security and operational records.

Retention periods may vary depending on the type of data and legal or business requirements. When data is no longer required, we will delete, anonymize, or securely store it as appropriate.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no transmission method over the Internet and no storage system is 100% secure. We cannot guarantee absolute security.

8. Your Rights and Choices

You may review or update certain profile information within the app.
You may request access to, correction of, or deletion of your personal data, subject to legal and operational requirements.
You may request account deletion by contacting us using the contact details below.
You may manage device permissions such as camera or location through your device settings.
You may sign out of the app at any time.

Before publishing, replace the contact details below with your real support email or official customer support channel. Google Play may reject a policy that does not provide a working contact method.

9. Children’s Privacy

Gift Lounge is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

10. International Transfers

Depending on where our service providers or partners operate, your information may be processed in jurisdictions outside your place of residence. Where this happens, we will take reasonable steps to protect information in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and may provide additional notice within the app or by other appropriate means.

12. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or our data practices, please contact us:

App / service name: Gift Lounge
Email: nightcitypcg@gmail.com
Company / operator: Gift Lounge

This page is intended to be hosted at a public URL for Google Play compliance and should remain accessible without login.